Frequently Asked Questions

Ordering & Delivery

How do I receive my purchase?

After completing your purchase, you'll receive an email with download links within minutes. You can also access your downloads from your account page.

How long do I have to download my files?

Your download links never expire. You can access your purchases anytime from your account.

Can I re-download my purchases?

Yes! You can download your purchases as many times as you need.

Products

What format are the products in?

Each product page lists the included formats. Common formats include PDF, Notion templates (duplicate link), Figma files, and plain text files.

Do products include updates?

Yes, most of our products include lifetime updates. When we improve a product, you'll receive access to the updated version.

Can I use these products for my business?

Yes! Our standard license allows personal and commercial use. See our license terms for details.

Refunds

What's your refund policy?

We offer a 30-day money-back guarantee. If you're not satisfied with your purchase, contact us for a full refund.

How do I request a refund?

Email us at hello@trovedigital.com with your order number and reason for the refund request.

Technical Support

I'm having trouble accessing my files. What should I do?

First, check your spam folder for the delivery email. If you still can't find it, contact us and we'll resend your download links.

How can I contact support?

Email us at hello@trovedigital.com. We typically respond within 24 hours.